Welcome to WM8C's Team Building Guide
Team Building Activities School Article
. For a permanent link to this article, or to bookmark it for further reading, click here.
You may also listen to this article by using the following controls.
A Guide For Customer Service Training Tools
from: Bob Hett
Let’s face it, good customer service can make or break a company. Even if the product is top-notch, if the sales representatives don’t have great customer service skills, it doesn’t matter. Customer service should be a number one priority to any business.
But how do you train sales staff to be good at customer service? Customer service involves many things. It requires a great attitude, a knowledge of the business, and a real desire to help the customer get what they want, and provide it in a manner that is positive so that they come back and refer their friends and family to the business, as well.
There are a wide variety of customer service training tools available. The key is to find out which type of training best fits your needs. One type of training tool that is good for many kinds of businesses is using video training. Video training is very cost effective. Video training involves a one time cost for the training videos and other materials. Video training is available in a variety of medias, including VHS, DVD and CD-ROM. This makes it user friendly and will work with whatever system you currently have.
Video training can be done with a group or sent home with an employee for some self-study at home. The videos give concrete learning skills and display scenarios to help employees identify what type of customer service skills are needed in any situation. These types of training videos often include simple tips for improving customer service, activities for team building and confidence, and role-playing ideas so that employees can practice the skills they just viewed. It can also provide motivational tips to keep employees enthusiastic about customer service.
Another advantage of video training is that you can train employees now, and other employees in the future. If you feel like your employees need a refresher course on some aspect of good customer service, you can show it immediately, without waiting to book a trainer. These are the kind of tools that work anytime, anywhere, which saves time and money for the business owner.
Finding a company that sells these kinds of customer service training tools is as easy as connecting to the Internet. There are a ton of companies that offer video training. Many will allow you to view the videos before purchase so that you can decide which format would be best suited for your business and employees. The videos are reasonably priced to fit within any budget, and often you can purchase just one or two videos or an entire training course. It’s up to you. Now, teaching your employees how to provide excellent customer service has just gotten a lot easier.
About the author:
Bob Hett offers great tips and advice regarding all aspects of
training tools and videos. Get the information you are seeking now by visiting http://www.trainingvideoscenter.info
Team Building Activities School News
Clark is at center of Winthrop/Lynn girls' hockey team success - Boston.com
 Boston.com | Clark is at center of Winthrop/Lynn girls' hockey team success Boston.com The Lynn teen spent two days on campus, shadowing the players and taking part in team-building activities, hopeful of joining the squad next season as a player. Clark has led the cooperative Winthrop/Lynn girls' hockey team to a 10-2-1 start this ... |
High school hazing: black and white or shades of grey? - My Fox Boston
High school hazing: black and white or shades of grey? My Fox Boston BOSTON (FOX 25 / MyFoxBoston.com) - Playing a sport, being part of a team, learning cooperation and discipline. It's all a huge part of so many of our children's lives. But when so-called team building takes a turn, the outcome can be devastating. |
Kids Learning in School by Building Robots - WHSV
Kids Learning in School by Building Robots WHSV This is no ordinary class at Harrisonburg High School. These students on the robotic team are using spare parts to build a special robot. Their teacher, Geoffrey Estes expects to see more classes like this soon. "We are using things like robotics as a ... |
Mamaroneck Students Teach About Differences - The Daily Larchmont
Mamaroneck Students Teach About Differences The Daily Larchmont by Brian Donnelly (email) 1 hour 11 min ago Ben Finard (left) and a panel of Mamaroneck High School students answers questions from fifth graders during a Building Bridges program. Ben Finard plays on the varsity tennis team. |
Fire at North Salem High School destroys color guard gear - KPTV.com
Fire at North Salem High School destroys color guard gear KPTV.com The fire was small and damage to the building was minimal, but the school's color guard team had most of its gear destroyed. The classrooms in the area where the fire started are off limits until everything can be dried out and cleaned up. |
Build a team with rhythm - Oxford Mail
Build a team with rhythm Oxford Mail The 11-strong company, formed last year as part of Young Enterprise which encourages school pupils to set up and run businesses, is now in the process of contacting schools and churches, while also helping businesses with quick and easy team building. |
Youngsters get a taste for work - Scarborough Today
 Scarborough Today | Youngsters get a taste for work Scarborough Today Activities at school included business, enterprise and personal development workshops, during which students had the opportunity to develop team building, planning, finance and marketing skills. Students also visited the University of Hull Scarborough ... |